PRIVACY POLICY

THE WILD BLOOM BARN TAKES YOUR PRIVACY VERY SERIOUSLY AND TREATS ALL YOUR PERSONAL INFORMATION WITH CARE. THIS PRIVACY POLICY SETS OUT HOW WE TREAT YOUR PERSONAL INFORMATION AND WHAT WE USE IT FOR. THIS POLICY APPLIES WHETHER YOU CONTACT US THROUGH OUR WEBSITE OR THROUGH A STORE, PROMOTION OR ANY OTHER CHANNEL.

INFORMATION WE COLLECT

WEBSITE: WHEN YOU PLACE AN ORDER OR SET UP AN ACCOUNT THROUGH OUR WEBSITE, THE WILD BLOOM BARN WILL COLLECT YOUR NAME, DELIVERY ADDRESS, CONTACT DETAILS (INCLUDING EMAIL AND TELEPHONE NUMBERS). WE WILL ALSO KEEP DETAILS OF ALL OF YOUR ORDERS. WE WILL COLLECT INFORMATION ABOUT YOUR USE OF OUR WEBSITE. WE DO NOT HOLD YOUR PAYMENT CARD DETAILS. FINANCIAL TRANSACTIONS TAKE PLACE DIRECTLY AND SECURELY WITH OUR PAYMENT PROVIDER.

PAYMENT CONFIRMATION: WHEN YOU PLACE AN ORDER IN THE ONLINE STORE WE RECEIVE A NOTIFICATION FROM OUR PAYMENT PROVIDER THAT AN ORDER HAS BEEN PLACED. THE INFORMATION WE RECEIVE IS THE NAME OF THE PAYMENT PROVIDERS ACCOUNT, BILLING ADDRESS AND CONTACT DETAIL (INCLUDING EMAIL ADDRESS AND PHONE NUMBER).

WE DO NOT COLLECT: DEBIT/CREDIT CARD DETAILS, ALL PROCESSES OF PAYMENT ARE DONE THROUGH A SECURE THIRD PARTY. WE DO NOT COLLECT OR STORE THIS INFORMATION ANYWHERE.

OPTING INTO DIRECT MARKETING: ON OUR WEBSITE WE WILL ASK YOU WHETHER YOU WANT TO OPT INTO RECEIVING OUR NEWSLETTER AND OTHER MARKETING COMMUNICATIONS FROM US. IF YOU DECIDE TO OPT IN, THE WILD BLOOM BARN WILL RECORD THIS OPT IN ON YOUR CUSTOMER.

HOW WE USE YOUR INFORMATION

WEBSITE: WHEN YOU PLACE AN ORDER OR SET UP AN ACCOUNT THROUGH OUR THE WILD BLOOM BARN WEBSITE, WE WILL USE YOUR PERSONAL DATA TO:

PROCESS YOUR ORDERS, COMMUNICATE WITH YOU ABOUT YOUR ORDERS, AND DELIVER YOUR PRODUCTS;

UPDATE OUR RECORDS AND MAINTAIN YOUR ACCOUNT WITH US;

PREVENT OR DETECT FRAUD;

ASK FOR FEEDBACK ON OUR PRODUCTS, WEBSITE AND SERVICES;

CONDUCT MARKET RESEARCH

DIRECT MARKETING: IF YOU HAVE OPTED IN TO RECEIVE MARKETING COMMUNICATIONS FROM US, WE WILL USE YOUR PERSONAL DATA TO NOTIFY YOU OF THE WILD BLOOM BARN PRODUCTS, PROMOTIONS AND SPECIAL OFFERS THAT MAY BE OF INTEREST TO YOU. THESE NOTIFICATIONS WILL BE SENT TO YOU ONLINE (EITHER BY EMAIL AS A NEWSLETTER, OR BY SOCIAL MEDIA OR SEARCH ENGINE AS BANNERS OR ADVERTS).

CUSTOMER SERVICES: IF YOU CONTACT OUR CUSTOMER SERVICES REPRESENTATIVES, WE WILL USE YOUR PERSONAL DATA TO INVESTIGATE AND RESOLVE YOUR QUERY.

DISCLOSING YOUR PERSONAL DATA: WE WILL NOT DISCLOSE YOUR PERSONAL INFORMATION TO ANY THIRD PARTY EXCEPT AS FOLLOWS:

  1. IF YOU HAVE OPTED IN TO RECEIVING MARKETING COMMUNICATIONS, WE MAY SHARE YOUR INFORMATION OUR THIRD-PARTY SERVICE PROVIDERS WHO PROVIDE EMAIL DISTRIBUTION SERVICES OR WITH SOCIAL MEDIA COMPANIES PROVIDING DIGITAL MARKETING SERVICES.

  2. WE WILL PROVIDE YOUR PERSONAL DATA TO OUR BUSINESS PARTNERS WHO PROVIDE, ORDERING, LOGISTICS, FULFILMENT, AND OTHER SERVICES IN ORDER TO PROCESS YOUR ORDERS, DELIVER YOUR PRODUCTS, AND PROVIDE CUSTOMER CARE.

ALL OF THESE DISCLOSURES WOULD BE MADE UNDER CONTRACTUAL ARRANGEMENTS TO ENSURE CONFIDENTIALITY AND CARRIED OUT IN ACCORDANCE WITH THE REQUIREMENTS OF THE RELEVANT DATA PROTECTION REGULATIONS.

WE MAY ALSO USE AGGREGATED INFORMATION AND STATISTICS FOR THE PURPOSES OF MONITORING WEBSITE USAGE IN ORDER TO HELP US DEVELOP THE WEBSITE AND OUR SERVICES. WE MAY PROVIDE SUCH AGGREGATED INFORMATION TO THIRD PARTIES, BUT THESE STATISTICS WILL NOT INCLUDE INFORMATION THAT CAN BE USED TO IDENTIFY ANY INDIVIDUAL.

HOW LONG WE KEEP YOUR INFORMATION: WHEN WE OBTAIN YOUR DATA FROM ORDERS THAT DATA IS KEPT AS A POINT OF FUTURE REFERENCE INDEFINITELY UNTIL YOU HAVE ASKED IT TO BE REMOVED OR YOU UPDATE AND CHANGE THE INFORMATION.

COOKIE POLICY: THIS WEBSITE USES COOKIES TO BETTER THE USERS EXPERIENCE WHILE VISITING THE WEBSITE. COOKIES ARE SMALL FILES SAVED TO THE USER'S COMPUTER'S HARD DRIVE THAT TRACK, SAVE AND STORE INFORMATION ABOUT THE USER'S INTERACTIONS AND USAGE OF THE WEBSITE. THIS ALLOWS THE WEBSITE, THROUGH ITS SERVER TO PROVIDE THE USERS WITH A TAILORED EXPERIENCE WITHIN THIS WEBSITE. USERS ARE ADVISED THAT IF THEY WISH TO DENY THE USE AND SAVING OF COOKIES FROM THIS WEBSITE ON TO THEIR COMPUTERS HARD DRIVE THEY SHOULD TAKE NECESSARY STEPS WITHIN THEIR WEB BROWSERS SECURITY SETTINGS TO BLOCK ALL COOKIES FROM THIS WEBSITE AND ITS EXTERNAL SERVING VENDORS. WE DO NOT USE COOKIES TO COLLECT PERSONAL INFORMATION ABOUT YOU. THE FOLLOWING COOKIES WE USE ARE;

ESSENTIAL COOKIES: (THESE ARE REQUIRED FOR THE SITE TO WORK)

BROWSER SESSIONS / PHPSESSID / THIS IS WHAT'S KNOWN AS A TEMPORARY SESSION COOKIE. THE PURPOSE OF THIS COOKIE IS TO STORE INFORMATION FROM ONE PAGE TO THE NEXT. AN EXAMPLE OF THIS WOULD BE A SUCCESS MESSAGE AFTER A CONTACT FORM HAS BEEN SENT. IT DOES NOT STORE ANY PERSONAL INFORMATION ABOUT THE USER AND IT IS DELETED WHEN THE USER CLOSES THE BROWSER.

USER LOGIN / SID / THIS COOKIE STORES THE ID OF THE LOGGED IN USER. IT DOES NOT STORE ANY PERSONAL INFORMATION ABOUT THE USER.

UNIQUE TEMP SESSION / UNIQUE / THIS COOKIE IS FOR TRACKING THE ITEMS IN YOUR SHOPPING BASKET. IT DOES NOT STORE ANY PERSONAL INFORMATION ABOUT THE USER.

COOKIE MESSAGE / AGREED / THIS COOKIE IS LETS THE BROWSER KNOW IF YOU HAVE CLOSED THE COOKIE MESSAGE AT THE TOP OF THE PAGE.

NON ESSENTIAL COOKIES: THERE ARE NO NON ESSENTIAL COOKIES.

CONTACT US: IF YOU HAVE ANY QUESTIONS OR FEEDBACK REGARDING THIS STATEMENT, YOU CAN CONTACT US AT HELLO@WILDBLOOMBARN.CO.UK